1. Information we collect when you visit our websites or mobile apps
We collect and use information from users of our Services in accordance with this section and the section entitled Disclosure and additional uses of your information.Web server log information
We use cloud-based providers to host the servers and provide infrastructure components and software used by our Services. Our servers automatically log the IP address you use to access our Services as well as other information about your visit such as the pages accessed, information or products requested, the date and time of the request, the source of your access to our Services (e.g. the website URL (link) which referred you to our Services), and other information regarding your visit and interactions with our Services.
Use of website server log information for IT security purposes
We collect and store server logs to ensure network and IT security and so that the server and the Services remain uncompromised. This includes analysing log files to help identify and prevent unauthorised access to our network, the distribution of malicious code, denial of services attacks and other cyber attacks, by detecting unusual or suspicious activity.
Unless we are investigating suspicious or potential criminal activity, we do not make any attempt to identify you from the information collected via server logs.
Use of website server log information to analyse website use and improve our website
We use the information collected by our server logs to analyse how our users interact with our Services and their features. For example, we analyse the number of visits and unique visitors we receive, the time and date of the visit, the location of the visit and the operating system and browser used.
We use the information gathered from the analysis of this information to improve our Services. For example, we use the information gathered to change the information, content and structure of our Services and individual website pages based according to what users are engaging most with and the duration of time spent on particular areas of our Services.
Cookies and Tracking Technologies
Cookies are data files which are sent from a website to a browser to record information about users for various purposes. We may use session cookies, which terminate when a user closes their browser, and/or persistent cookies, which remain on the user’s computer until manually deleted.
You can reject some or all of the cookies we use on or via our Services by changing your browser settings or by using our cookie control tool, but doing so can impair your ability to use our Services or some or all of its features.
Use of web beacons and similar technologies in emails
We use technologies such as web beacons (small graphic files) and other related technologies in the emails we send to allow us to assess the level of engagement our emails receive by measuring information such as the delivery rates, open rates and click through rates which our emails achieve.
2. Information we collect when you contact us
We collect and use information from individuals who contact us in accordance with this section and the section entitled Disclosure and additional uses of your information.
When you send an email to the email address displayed on our website or one of our other email addresses, we collect your email address and any other information you provide in that email (such as your name, telephone number and the information contained in any signature block in your email).
Contact and/or support form
When you contact us using our contact or support form, we may collect your information, such as your name, email address, and phone number. We also collect any other information you provide to us when you complete the form.
If you do not provide the mandatory information required by our forms, you will not be able to submit the contact or support form and we will not receive your request.
When you contact us by phone, we collect your phone number and any information provided to us during your conversation with us. While we do not record phone calls as a normal course of business, we may record certain calls for quality assurance or training purposes and notify you of such. You may also leave a voicemail message with your information that is digitally recorded and stored in our phone and/or support systems. If the voicemail is received as a result of a support request, the voicemail is saved with that request.
If you contact us by mail, we will collect any information you provide to us in any postal communications you send us.
3. Information we collect when you interact with our Services
We collect and use information from individuals who interact with particular features of our website in accordance with this section and the section entitled Disclosure and additional uses of your information.
When you sign up for our e-newsletter or opt to receive news, offers or other notices from us by entering your name and email address and clicking to subscribe or ticking a box at checkout indicating that you would like to receive our e-newsletter or other notices, we collect your name, email address and other information that you provide at the time of sign up.
Registering for our Services
When you register and create an account on our Services, we collect the following information: name, email address and any other information you provide to us when you complete the registration form, including any optional information, such as phone number or mailing address.
If you do not provide the mandatory information required by the registration form, you will not be able to register or create an account for our services.
4. How long we retain your information
We will retain your information for as long as your account is active, your information is needed to provide you services or fulfill your orders, or as required to fulfill our legal obligations. We will respond to your request within 30 days provided that we can verify the request and your authority to make such a request. We will retain and use your information as necessary to fulfill our obligations and agreements, resolve disputes and comply with our legal obligations.
5. How we secure your information
We take appropriate technical and organizational measures to secure your information and to protect it against unauthorised or unlawful use and accidental loss or destruction, including:
only sharing and providing access to your information to the minimum extent necessary, subject to confidentiality restrictions where appropriate, and on an anonymised basis wherever possible;
using secure servers to store your information;
verifying the identity of any individual who requests access to information prior to granting them access to information;
using Secure Sockets Layer (SSL) software to encrypt any information you submit to us via any forms on our Services and any payment transactions you make on or via our Services; and
only transferring your information via closed system or encrypted data transfers
Transmission of information to us by email
Transmission of information over the internet is not entirely secure, and if you submit any information to us over the internet (whether by email, via our website or any other means), you do so entirely at your own risk.
We cannot be responsible for any costs, expenses, loss of profits, harm to reputation, damages, liabilities or any other form of loss or damage suffered by you as a result of your decision to transmit information to us by such means.